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Library Public Services: Billing Services

This guide is a one-stop shop for all the services provided by the Cunningham Memorial Library at Indiana State University

Billing Services

Public Services, Circulation, Reserves, Check-out

Billing Services

Billing Services, a part of the Circulation Department, is located on the first floor of the Library. If you have questions
about a bill for overdue or lost items, please contact Billing Services in person or by telephone at (812) 237-3120. Billing assistance is available Monday through Friday.

Library Billing Policies

Fines & Fees Policy

Fines and Fees

There are two types of charges:

  • Lost Item Replacement Fee: typically $75 for books and $40 for browsing media.
    However, replacement fees are higher for more expensive items.
  • Lost Item or Returned Late Item Processing Fine: a non-refundable fine of
    $10 per item.

Appeal a Library Fine Policy

Appeal a Library Fine

If you wish to appeal charges you must do so online.

The appeal process takes approximately 1-2 weeks to complete. Appeals based on
ignorance of library rules, being out of town, or failure to receive an overdue notice
are not regarded as valid appeals.

Replacement fees are forgiven if items are returned undamaged within a year's time.
However, fines are nonrefundable.

Submit an Appeal a Fine or Fee form

Renewing Materials Policy

Renewing Materials

If you cannot return material on time and the material is renewable, renew the material to extend the due date. Please do this before the item becomes overdue to avoid incurring charges.

If no one else wants the item, most items can be renewed up to three times either online in your patron account, by phone (812-237-2541), or by asking in person at the Circulation Desk. Please note these exceptions:

  • Browsing media items (DVDs, CDs, games) do not renew and have a shorter, one-week checkout period. Reserve items, reference items, and periodicals do not renew.

  • Items that have been billed for replacement do not renew. Items that have been "recalled" by another user do not renew and must be returned.

  • Items that have been renewed up to 3 times may not be renewed again and must be returned.

Courtesy Notice Policy

Courtesy Notices

As a courtesy, the library emails soon-to-be due notices to you via email. Overdue,
fine, and fee notices are also sent to you. Please note that these notices are a courtesy.
Failure to receive a notice does not exempt you from owing, should you incur charges.

CML Hours